La comunicación vía email es la que más se utiliza en el trabajo, tanto para contactar con los departamentos internos de la compañía, como para comunicarse con clientes y proveedores de la empresa.
Además de comunicarnos de una forma clara y profesional en nuestro idioma, es esencial hacerlo cuando se mantiene una conversación en inglés por email, ya que muchas veces, forma parte de las primeras impresiones que tienen de nosotros o la compañía en la que trabajamos.
A continuación te dejamos unas frases perfectas para incluirlas en tus emails de trabajo que aportarán profesionalidad a tus palabras:
Giving reason for writing
- I am writing with regard to / about …
- I’m writing to request / inform / enquire / complain about / apply for …
- Just a quick email to ask … I’m writing on behalf of …
Referring to previous contact
- Further to our previous meeting …
- With reference to your letter dated 15/6/13 …
- Following your letter …
- About your email …
Sending an attachment or enclosure
- I am attaching / enclosing … Please find attached / enclosed …
- As you will see from the attachment / enclosure … Here is …
Offering more information or help
- Please feel free to contact me if you would like any further information.
- Email me / Give me a call if you want any more information.
- Do not hesitate to contact me if you require any further assistance.
Referring to future contact
- I look forward to hearing from you.
- We look forward to working with you in the future. See you soon.
Requesting
- I’d be grateful if you would send …
- Could you possibly send …?
- Can you send …? Please send …
Thanking
- I would like to thank you for …
- I appreciate your assistance with this.
- I’m grateful for …
- Thank you for … / Thanks for …
Apologising
- My apologies. / Sorry. / I’m sorry that …
- Please accept my apology / I sincerely regret …
Inviting / accepting / declining
- Would you like to…? / Do you want to…?
- That would be great. / I’d love to. / That sounds great.
- I’m sorry, but I’m busy. / I’m afraid I can’t.
Arranging
- Can you meet at (time) on (day)?
- What day suits you?
- Tuesday would suit me. / Tuesday is good for me.
- Look forward to seeing you there.
- See you next week.
Checking and clarifying
- I’m writing to check / confirm that …
- I don’t understand what you mean …
- Do you mean…? / Are you saying that…?
