La comunicació via email és la que més s’utilitza en la feina, tant per a contactar amb els departaments interns de la companyia, com per comunicar-se amb clients i proveïdors de l’empresa.

A més de comunicar-nos d’una forma clara i professional en el nostre idioma, és essencial fer-ho quan es manté una conversa en anglès per email, ja que moltes vegades, forma part de les primeres impressions que tenen de nosaltres o la companyia en la qual treballem.

A continuació et deixem unes frases perfectes per incloure-les en els teus emails de feina que aportaran professionalitat a les teves paraules:

Giving reason for writing

  • I am writing with regard to / about …
  • I’m writing to request / inform / enquire / complain about / apply for …
  • Just a quick email to ask … I’m writing on behalf of …

Referring to previous contact

  • Further to our previous meeting …
  • With reference to your letter dated 15/6/13 …
  • Following your letter …
  • About your email …

Sending an attachment or enclosure

  • I am attaching / enclosing … Please find attached / enclosed …
  • As you will see from the attachment / enclosure … Here is …

Offering more information or help

  • Please feel free to contact me if you would like any further information.
  • Email me / Give me a call if you want any more information.
  • Do not hesitate to contact me if you require any further assistance.

Referring to future contact

  • I look forward to hearing from you.
  • We look forward to working with you in the future. See you soon.

Requesting

  • I’d be grateful if you would send …
  • Could you possibly send …?
  • Can you send …? Please send …

Thanking

  • I would like to thank you for …
  • I appreciate your assistance with this.
  • I’m grateful for …
  • thank you for … / thanks for …

Apologising

  • My apologies. / Sorry. / I’m sorry that …
  • Please accept my apology / I sincerely regret …

Inviting / accepting / declining

  • Would you like to…? / Do you want to…?
  • That would be great. / I’d love to. / That sounds great.
  • I’m sorry, but I’m busy. / I’m afraid I can’t.

Arranging

  • Can you meet at (time) on (day)?
  • What day suits you?
  • Tuesday would suit me. / Tuesday is good for me.
  • Look forward to seeing you there.
  • See you next week.

Checking and clarifying

  • I’m writing to check / confirm that …
  • I don’t understand what you mean …
  • Do you mean…? / Are you saying that…?
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